Purchasing & Shipping
I want you to be happy with your new art. If you have any questions please contact me in advance at monica@monicajonesart.ie
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault.
How is my payment handled?
Payments are taken through Stripe in Euro. I do not store any of your debit/credit card details.
Paying by bank transfer
You can choose to pay by bank transfer simply by emailing me and I will send you my bank account details. This saves me credit card fees. Please pay immediately as the artwork is marked as sold immediately and unavailable to others.
Shipping
I currently ship to locations in Ireland. If you live outside these areas, please contact me to see if shipping to you is possible and what the cost might be. Each painting is carefully packaged and usually ships out of my studio in Leap, Co.Cork within 7-10 business days of the purchase date.
If you’d like to arrange to pick up your art from my studio in Co.Cork select the “collection”option at checkout for free shipping.
All items are tracked and signed for, where available.
I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within Ireland pieces are sent by An Post or courier depending on size and weight. Most Irish deliveries arrive within 5 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can I collect my artwork from your studio?
Yes, if you’d like to pick up your painting from my studio in Leap,Co.Cork please choose this shipping option.
Is Shipping included?
Many smaller artworks eg. my limited edition prints have shipping included in the price. Some larger ones will have a shipping cost added on at checkout.
What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.
What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.
Returns
What if it arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If a piece is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment, less delivery, within 14 days.
What if my piece arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 48 hours and if possible keep a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of Ireland.